Call Answering Service Nottingham
Phone answering for Nottingham firms in finance, law, life sciences and retail, handled by trained receptionists who use your company name.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
Why Nottingham firms use call answering
Nottingham is the largest economy in the East Midlands and home to the head offices of names such as Alliance Boots, Experian, E.ON Energy UK and Capital One. Around those big employers work a far larger number of solicitors, brokers, science start-ups, shops and service businesses that cannot always spare someone to sit by the phone.
That is where we come in. When you divert your line to Onwards Answering, a real receptionist picks up, greets the caller with your business name and follows the call flow you have agreed with us. New enquiries are captured and qualified, appointments go straight into your diary, and every message lands in your inbox, arrives as a text or appears on our online platform. There is no bot and no automated menu. Our receptionists work remotely from Scotland, and you can test the whole arrangement on a free trial before committing to a plan.
Where our Nottingham call handling makes a difference
The city council has named financial and business services, life sciences, digital media and retail among its target sectors, and each of them depends on answering the phone well.
Financial and business services
With Experian, Capital One and Nottingham Building Society all present in the city, finance is a core part of the local economy. Independent advisers, accountants and brokers use our receptionists to cover the phones during client meetings, take detailed messages and book review appointments, so a prospective client is never left waiting for a callback.
More on finance call handlingLaw firms
The national law firm Browne Jacobson is among the companies with offices in the city. For any legal practice, a new client who reaches voicemail may simply ring another firm. We take initial details, note the type of matter and route urgent calls to the right solicitor, keeping fee earners focused on their casework.
More on legal call handlingLife sciences and research start-ups
Nottingham was named one of the UK's six science cities in 2005, and BioCity houses around 80 science-based companies. Young research businesses rarely employ a receptionist. We answer investor, supplier and customer calls in your name, screen out cold callers and pass on the conversations that matter, so scientists can stay in the lab.
Retail, leisure and online shops
Retail and leisure sit on the council's list of target sectors, and Games Workshop is one of several consumer brands headquartered here. Shops and e-commerce sellers use our order management and message taking to deal with delivery questions, returns and stock queries while staff concentrate on the customers in front of them.
More on e-commerce call handlingNottingham: the business picture
Nottingham is a city and unitary authority in the East Midlands and the county town of Nottinghamshire, about 42 miles south-east of Sheffield and 54 miles north-east of Birmingham. It is the largest urban area in the East Midlands. The city was historically known for lace-making, bicycles and tobacco, with the Raleigh Bicycle Company founded here in 1886, and it now holds UNESCO City of Literature status.
Beyond its corporate head offices, the city hosts offices of HM Revenue and Customs, Ofsted, the Care Quality Commission and BBC East Midlands. BioCity, a joint venture between Nottingham Trent University and the University of Nottingham, is the UK's biggest bioscience innovation and incubation centre.
The tram network, reintroduced in 2004, runs out to Hucknall, Toton Lane and Clifton, and the railway station is served by CrossCountry, East Midlands Railway and Northern. East Midlands Airport lies just under 15 miles to the south-west. Local numbers start with 0115 and postcodes begin NG. For a business juggling client work and a ringing phone, a remote receptionist fills the gap without adding to headcount.
Place facts sourced from Wikipedia.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.
Getting started takes four steps
- 1
Tell us about your business
We learn what you do, who calls you and how you want each type of call handled.
- 2
We build your call script
Greetings, questions and call flows are written around your business, in your company name.
- 3
Divert your calls
Send calls to us all day, at busy times or only when you cannot answer. Your number stays the same.
- 4
Get every message
Messages and enquiries reach you by email, SMS or the Onwards Answering Connect app.
Call answering in Nottingham: your questions
Do I need a new phone number to use the service?
No. Your 0115 number stays exactly as it is, and calls are diverted to us whenever you want them covered. If you would like a separate business number, for example for a new venture or a marketing campaign, we can provide one as well, and calls to it are answered in exactly the same way.
Which Nottingham businesses is a telephone answering service suited to?
Any firm that loses work when the phone goes unanswered. In a city with strong finance, legal, science and retail sectors, that includes advisers in meetings, solicitors in court, researchers in the lab and shop owners serving customers. Scripts are tailored to each client, so one team can represent very different companies.
Is the team near Nottingham?
No, and we would not pretend otherwise. Our receptionists are UK based, living and working from home across Scotland, with a head office in Glasgow. Distance makes no difference to the caller, who hears a professional voice using your business name and receives accurate answers based on the information you give us.
Can I try it before signing up?
You can. New clients are able to use the service on a free trial basis, which shows you how calls are handled and how messages reach you. After that, flexible packages suit businesses of all sizes, and the prices and plans page on our website sets out the options.
Call answering near Nottingham
We also answer calls for businesses in these nearby towns and cities.