About Onwards Answering
A Glasgow call handling company whose receptionists answer the phone for businesses right across England and Wales, in each client's own name.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
Real people answering real calls
Onwards Answering is a call handling and business services company established in Glasgow. We answer the phone for businesses that cannot always get to it themselves: tradespeople on site, clinics with a full diary, agencies whose staff are out on viewings, and small firms where the owner is also the receptionist.
Our receptionists are based in Scotland and work from home. They are not a call centre. Each one is supported by team leads and client managers, and each one learns the businesses they answer for, so callers hear your company name, a greeting you have approved and answers that match how you work.
Our main website is onwardsanswering.com. This site is where we explain our service for businesses in England and Wales, town by town and sector by sector.
How we work with every client
- 1
We learn your business
Before your free trial starts we agree your greeting, your scripts and your call flows: which calls come straight through, which become messages and what to ask each caller.
- 2
We answer in your name
Calls are answered live during business hours by a trained receptionist. Returning callers can be recognised, and during the trial we build a bank of answers to the questions your callers ask most.
- 3
We pass everything back
After every call you get a summary by email or SMS, and messages also wait in the Onwards Answering Connect app and portal. Urgent calls can be warm transferred to you or your team.
- 4
We keep it simple to pay for
Packages start from £72 per month after the free 2 week trial. There are no per-call charges and no call caps, and we review your package after 3 months.
Our pledges
People, not bots
We pledge to keep every customer interaction human. Your callers speak to a person every time we answer, never an automated voice or an AI.
A tree for every customer
Onwards Answering is planting a tree for every customer, every month.
Specialists, not generalists
We describe ourselves as sector-specific call handling specialists. Scripts are written around the calls your sector gets, from leak reports to valuation requests.
ChiroProActive have worked with Onwards for several years now. ... I know that my clients get an expert, friendly service when they call.
Get to know us
Meet the team
Get to know the team leads, client managers and receptionists who answer the phone for our clients.
Take a lookBusiness types we answer for
From plumbers and dentists to letting agents and salons, see how we handle the calls your sector gets.
Take a lookTowns and cities we cover
We answer for businesses across England and Wales. Find the page for your town or city.
Take a lookOur Glasgow head office
Onwards Answering, 34 Woodlands Road, Glasgow G3 6UR. Call us on 0141 286 4220 or email info@onwardsanswering.com.
Our receptionists work from their homes across Scotland, so your calls are answered by people, not a call centre.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.