Call Answering Service Wrexham
Telephone answering for the largest settlement in North Wales, from Wrexham Industrial Estate manufacturers to independent shops on Hope Street.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
Why a virtual receptionist makes sense in Wrexham
Wrexham became a city in 2022, but its economy had been changing for years before that, moving away from heavy industry towards high-tech manufacturing, biotechnology, finance and professional services. Plenty of the firms behind that shift are small: an engineering supplier with everyone on the shop floor, an accountancy practice with two partners, an independent retailer working alone behind the counter. When the phone rings at the wrong moment, the call simply goes unanswered.
With Onwards Answering, those calls reach a trained receptionist who answers in your business name, follows a script built around your customers and either transfers the caller or takes a full message. You receive a call summary by email or SMS every time. The receptionists work from their homes in Scotland rather than in North Wales, yet returning callers can still be recognised and greeted personally. Try it for two weeks free before you decide.
Wrexham industries where a missed call hurts
From the industrial estate to the high street, four parts of the local economy stand out.
Manufacturing on the industrial estate
Wrexham Industrial Estate is one of the largest industrial areas in Europe, with over 340 businesses and more than 10,000 jobs in automotive, aerospace, food, pharmaceutical and engineering work. Smaller suppliers there often run without a dedicated receptionist. We take orders and quote requests, record job references and route technical questions to the right engineer, so production does not stop for the phone.
Finance and professional services
The Development Bank of Wales has its headquarters at Wrexham Technology Park, and DTCC and fintech lender Chetwood Financial are also part of the local economy. Accountants, solicitors and advisers serving local companies need every enquiry handled with care. Our call handling covers lunchtimes, meetings and busy periods, books appointments into your diary and screens out unwanted sales calls.
More on finance call handlingRetail in North Wales's biggest centre
Wrexham has the largest retail sector in North Wales, from independents on Hope Street and Bank Street to Eagles Meadow and the retail parks at Plas Coch and Berse. Shop owners cannot leave a customer at the till to chase a ringing phone. We answer routine questions, take orders for online shops and pass on anything that needs your attention.
More on e-commerce call handlingHospitality around match days
Wrexham AFC, the oldest football club in Wales, plays at the Racecourse Ground, the oldest international football ground in the world, and has been owned since 2020 by Ryan Reynolds and Rob McElhenney. Pubs, cafés and guest houses can see busy spells around home games. We take table and room bookings and answer common questions while your staff look after customers.
More on hospitality call handlingWrexham: the place and its economy
Wrexham lies in north-east Wales, between the Welsh mountains and the lower Dee Valley and close to the border with Cheshire. It is the principal settlement of Wrexham County Borough, which had 135,117 residents in 2021, and the largest settlement in North Wales.
Industry remains central to the local economy. Biopharmaceutical companies including Wockhardt and Ipsen have sites on the industrial estate, JCB is there too, and Airbus is nearby at Broughton, while food manufacturers such as Kelloggs, Cadbury and Village Bakery add to the mix. Much of the town centre is pedestrianised, with Tŷ Pawb markets close to the independent shops. Wrexham University, which gained full university status in 2008, and Coleg Cambria provide higher and further education. Through Ambition North Wales, the North Wales Growth Deal aims to bring over £1 billion of investment and more than 4,000 new jobs to the region by 2036.
Wrexham General and Wrexham Central stations serve the city, and the A483 links it with the A55 and A5. Local numbers use the 01978 code within the LL postcode area. For firms whose customers call from across North Wales and over the border, a call answering service Wrexham callers can reach without meeting voicemail keeps those enquiries from slipping away.
Place facts sourced from Wikipedia.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.
Getting started takes four steps
- 1
Tell us about your business
We learn what you do, who calls you and how you want each type of call handled.
- 2
We build your call script
Greetings, questions and call flows are written around your business, in your company name.
- 3
Divert your calls
Send calls to us all day, at busy times or only when you cannot answer. Your number stays the same.
- 4
Get every message
Messages and enquiries reach you by email, SMS or the Onwards Answering Connect app.
Call answering in Wrexham: your questions
Can my 01978 calls be diverted to your receptionists?
Yes. You keep your Wrexham number and set up a divert to us whenever you want cover. Some owners send every call our way, while others only use us when the line is busy or nobody is free. Either way, callers dial the same number and hear your business name.
Can you take calls for a manufacturer on Wrexham Industrial Estate?
Yes. We write a call flow with you that sets out which calls go to sales, which go to production or technical staff and which should become a message. Receptionists record order details, job references and delivery questions accurately, and every call is followed by a summary by email or SMS.
Are the receptionists anywhere near North Wales?
No. They work from home in Scotland, supported by team leads and client managers, with headquarters in Glasgow. The distance does not show on the phone: each receptionist learns your business before taking calls, answers in your name and can recognise returning callers so regular customers get a personal welcome.
How much will it cost?
Plans start from £72 per month with no per-call charges, and the package is agreed with you at the start based on how many calls you expect. You can begin with a free 2 week trial, and the prices and plans page gives full details for businesses of every size.
Call answering near Wrexham
We also answer calls for businesses in these nearby towns and cities.