Call Answering Service Solihull
Phone answering for Solihull dealerships, online brands, engineering consultancies and hospitality firms across the borough.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
Virtual receptionist services for Solihull companies
Solihull's business mix is broad. The town is home to Land Rover's main production plant, Gymshark has been here since 2012 and Arup has a large presence, while in 2014 the town was listed among the top five shopping destinations in the UK. Smaller firms trading alongside names like these need to sound just as professional when a customer rings.
Onwards Answering helps you do exactly that. A receptionist greets callers with your company name, handles each call according to your script and routes it, books it or turns it into a clear message sent by email, SMS or the Connect app. For online brands we can manage phone orders and answer your website live chat. We do not run a call centre; the people answering your phone work from their homes in Scotland. A free trial gives you the chance to hear the difference for yourself before choosing one of our flexible packages.
Industries across Solihull that we support
The Solihull economy mixes motoring, retail, professional services and food and drink, and each has its own reasons to keep calls covered.
Car dealerships and automotive
The town is home to Land Rover's main production plant, and luxury vehicle sales, including a Rolls-Royce dealership, form part of the local economy. Dealerships and specialist garages can divert calls to us to book test drives and service appointments, capture buyer enquiries and pass urgent calls straight to the sales floor.
Online fashion and fitness brands
Gymshark has been in Solihull since 2012, and women's fashion and lingerie brand Lounge moved its headquarters here in 2021. Brands selling direct to consumers deal with a constant flow of order and delivery queries. Our order management and live chat answering keep customers informed while your own staff focus on growing the business.
More on e-commerce call handlingEngineering and professional services
Engineering and professional services firm Arup has a large presence in the town, and the Lucas company was headquartered here for many years, with a research facility in Shirley. Consultancies and engineering practices can hand their phones to us so client calls are screened, messages are detailed and meetings are booked into the right diary.
Food, drink and pubs
Fowlers at Earlswood, established in 1670, is the oldest cheese-making business in England, and Silhill Brewery is at Catherine de Barnes. Producers, pubs and caterers can use us to take orders, bookings and supplier calls, so a busy kitchen or dairy never means an unanswered phone.
More on hospitality call handlingSolihull and its surroundings
Solihull is a market town on the River Blythe in the Forest of Arden, about 8 miles south-east of Birmingham and 14 miles west of Coventry. The town itself is mostly urban, but the wider Metropolitan Borough of Solihull is rural in character, with three quarters of it designated green belt and many outlying villages. For most of its history the area was part of Warwickshire.
Motoring runs through the local story. Land Rover began here, the Triumph motorbike factory operated at Meriden from 1942 to 1983, and in 2021 Norton announced plans for a production site and headquarters in the town. Shopping is the other big draw: the High Street has been pedestrianised since 1994, Touchwood opened in 2002, and Mell Square offers open-air 1960s-style shopping.
The A41 and A34 run through the borough, with Shirley's commercial centre along the A34, and the M42 and M40 pass the outskirts, giving fast links towards Oxford, London and the wider motorway network. Solihull station sits on the Chiltern Main Line. Numbers use the 0121 dialling code shared with Birmingham, and the postcode area is B. For businesses with customers spread across the borough and the West Midlands, a receptionist on every call makes sure nobody is left listening to a ringing line.
Place facts sourced from Wikipedia.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.
Getting started takes four steps
- 1
Tell us about your business
We learn what you do, who calls you and how you want each type of call handled.
- 2
We build your call script
Greetings, questions and call flows are written around your business, in your company name.
- 3
Divert your calls
Send calls to us all day, at busy times or only when you cannot answer. Your number stays the same.
- 4
Get every message
Messages and enquiries reach you by email, SMS or the Onwards Answering Connect app.
Call answering in Solihull: your questions
Can you answer for businesses in Shirley and the outlying villages?
Yes. We answer calls for businesses throughout the UK, so a firm in Shirley, Earlswood, Meriden or the centre of Solihull is covered in exactly the same way. You keep your existing number, divert it to us when needed, and callers hear your business name.
Can you book test drives and service appointments for a dealership?
Yes. Appointment scheduling and diary management are core parts of the service. We can take the caller's details, preferred times and vehicle information, book them in according to your rules and send the details to you, so your sales and workshop teams can prepare.
Is Onwards Answering a West Midlands company?
No. We are headquartered in Glasgow, and our receptionists work from home in Scotland rather than in a call centre. Before we answer for your Solihull business we learn about your services and how you want calls handled, so callers hear a confident, well-informed voice.
Call answering near Solihull
We also answer calls for businesses in these nearby towns and cities.