Call Answering Service Peterborough
Phone answering for Peterborough firms in the environmental, engineering and retail sectors, with real people taking every call.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
How a virtual receptionist helps Peterborough firms
Peterborough built its reputation on growth. Figures covering 1995 to 2004 showed it had the most successful economy of any unitary authority in the East of England, and it now has the largest cluster of environmental businesses in the UK. Growing firms tend to share a problem: the person who should be answering the phone is usually busy doing something else.
Our receptionists take that job off your hands. They answer in your business name, work from a script that reflects your services and log every message in the Onwards Answering Connect portal as well as sending it to you by email or SMS. They can book appointments, qualify leads and put callers through to the colleague best placed to help. The team is based in Scotland and works from home, never in a call centre, and you can start with a free trial to see how it fits the way your business runs.
Peterborough industries that need their calls answered
From green technology to the shops around Cathedral Square, these are the parts of the local economy where a quick, personal answer counts.
Environmental goods and services
Peterborough declared itself an environment city in 1994 and is home to the UK's largest cluster of environmental businesses. Consultants, installers and recycling firms can divert calls to us while they are out on assessments or installations, and we capture job details, arrange site visits and send the information straight over.
Engineering and manufacturing
Engineering became part of the area's identity after the railway arrived in the 19th century, alongside its brickworks. Manufacturers and engineering contractors use our call handling to take purchase enquiries and service requests, route technical questions to the right person and make sure no customer is left with an unanswered line.
Retail, leisure and culture
The council's city centre plan anticipated new jobs in retail, leisure and cultural developments. Shops, restaurants and attractions in and around the city centre can hand their busiest periods to our receptionists, who take bookings, answer common questions and manage orders for businesses that also sell online.
More on hospitality call handlingProfessional firms with London clients
Central London is 45 to 50 minutes away on the East Coast Main Line, which suits firms serving clients in both places. Accountants, consultants and solicitors can have calls answered in their name while they travel, with messages and appointment requests waiting for them when they step off the train.
More on finance call handlingPeterborough: location and economy
Peterborough is a cathedral city on the River Nene in the ceremonial county of Cambridgeshire, 74 miles north of London in the East of England. Settlement here goes back before the Bronze Age, as the Flag Fen archaeological site shows, and the Anglo-Saxon monastery of Medeshamstede later became Peterborough Cathedral.
The population grew rapidly once the railway came in the 19th century, and the area became known for brickworks and engineering. More recently the city has focused on the environment, with the Peterborough Environment City Trust set up in 1994 to promote healthier and more sustainable living. It also draws workers from well beyond its boundary: the 2001 census recorded around 30,000 people commuting in to work.
The railway station is a principal stop on the East Coast Main Line, with LNER trains between King's Cross and Edinburgh, Thameslink services south through London to Gatwick Airport and Horsham, and cross-country links to Norwich, Nottingham and Liverpool. The dialling code is 01733 and the postcode area is PE. For a business with customers arriving from all those directions, a dependable call answering service is a sensible investment.
Place facts sourced from Wikipedia.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.
Getting started takes four steps
- 1
Tell us about your business
We learn what you do, who calls you and how you want each type of call handled.
- 2
We build your call script
Greetings, questions and call flows are written around your business, in your company name.
- 3
Divert your calls
Send calls to us all day, at busy times or only when you cannot answer. Your number stays the same.
- 4
Get every message
Messages and enquiries reach you by email, SMS or the Onwards Answering Connect app.
Call answering in Peterborough: your questions
Do you understand the kind of work Peterborough environmental firms do?
We learn it from you. Before we start, you tell us about your services, the questions customers usually ask and what information you need from each call. We build that into a tailored script, so our receptionists can capture the right details for a site survey, a waste collection or a consultancy enquiry.
Can I keep using my 01733 number?
Certainly. You divert your existing number to us for as much or as little of the day as you like. Callers from Peterborough and the surrounding villages keep dialling the same number, and we answer with your business name so the switch is invisible to them.
Are the receptionists in Cambridgeshire?
No. They are UK receptionists based in Scotland who work from home, supported by our headquarters in Glasgow. Every call is answered by a real person, never a bot or a voicemail box, and you receive the details straight away by email, SMS or the online portal.
Call answering near Peterborough
We also answer calls for businesses in these nearby towns and cities.