Call Answering Service Gloucester
Insurers in Barnwood, engineers on the edge of the city and tech firms on Gloucester Business Park can all have calls answered in their name.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
Virtual receptionist cover for Gloucester firms
Gloucester's economy has an unusual shape for a county town. Insurers and banks share the city with aerospace engineers, what has been the largest ice cream factory in Europe and a business park built on the airfield where the first British jet aircraft took to the air. Each of those worlds generates its own kind of phone call, and each one deserves a prompt, professional answer.
Making that happen does not have to mean adding to your headcount. With our call answering service, a receptionist working from home in Scotland answers in your company's name, screens the call, puts it through to the right person or takes a full message and sends it by email, SMS or through the Onwards Answering Connect app. We can also schedule appointments and capture enquiries for follow-up. Every script is built around your business, and you can start with a free trial to see the service working on your own Gloucester line.
Which Gloucester sectors we can support
Gloucester's employers cluster in a few clear areas, and each one benefits from calls being answered well.
Aerospace and landing gear
Gloucester has a long aviation history, and landing gear and propeller makers with Dowty roots still operate on the outskirts of the city. Suppliers and specialist subcontractors serving firms like these field calls about orders, drawings and deliveries. We answer those calls in your name, record the detail accurately and route anything urgent to the engineer responsible.
Insurance and banking
Ecclesiastical Insurance is based in the city along with its owner, the charity Benefact Trust, and Lloyds Banking Group and TSB both have offices in Barnwood. Brokers and advisers need call handling that treats every client with care. Our receptionists take detailed messages, book review meetings into your diary and leave sensitive conversations for your advisers.
More on finance call handlingTech and business park firms
Gloucester Business Park is home to a number of big brands. Technology and consultancy firms there and across the city often have small teams working on client projects. We qualify inbound sales calls, take support requests and forward them clearly, so your specialists are interrupted only when it counts.
More on tech company call handlingFood and manufacturing
Ice cream has been made at Barnwood since 1962, and the city has a history in milling and hydraulic engineering through firms such as Priday, Metford and Company and Fielding & Platt. Manufacturers and food producers juggle calls from customers, hauliers and suppliers. We log orders and delivery queries and keep your production staff focused on the line.
Getting to know Gloucester
Gloucester is a cathedral city and the county town of Gloucestershire in South West England. It lies on the River Severn between the Cotswolds and the Forest of Dean, 7 miles from Cheltenham and 33 miles from Bristol, and about 132,000 people live in the city and its suburbs. It is also a port, connected to the Severn Estuary by the Gloucester and Sharpness Canal.
Founded as a Roman colony in AD 97, Gloucester received its first charter in 1155, and Henry III was crowned in the Chapter House of its cathedral in 1216. In the twentieth century the Gloster Aircraft Company at Brockworth flew the Gloster E.28/39, powered by Frank Whittle's turbojet and the first British jet aircraft. Gloucester Business Park now occupies the old airfield, with roads named after Gloster aircraft. Insurance, banking, aerospace and food manufacturing sit side by side in the modern economy.
The M5 runs just east of the city boundary, with junctions 11, 11a and 12 serving it, while the A38 heads to Tewkesbury and Bristol and the A40 links Cheltenham to the east with the Forest of Dean and South Wales to the west. The dialling code is 01452 and city postcodes run from GL1 to GL4. Reliable telephone answering helps Gloucester firms stay reachable for callers throughout the county and well beyond it.
Place facts sourced from Wikipedia.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.
Getting started takes four steps
- 1
Tell us about your business
We learn what you do, who calls you and how you want each type of call handled.
- 2
We build your call script
Greetings, questions and call flows are written around your business, in your company name.
- 3
Divert your calls
Send calls to us all day, at busy times or only when you cannot answer. Your number stays the same.
- 4
Get every message
Messages and enquiries reach you by email, SMS or the Onwards Answering Connect app.
Call answering in Gloucester: your questions
Can you support engineering suppliers around Gloucester?
We can, starting with a call flow built around how your engineering business works. We decide with you which calls go straight through and which become messages. Order references, drawing numbers and delivery questions are recorded carefully, then sent on for quick action, either by email and text message or through the Connect portal.
Does diverting my 01452 line mean losing the number?
No. Your Gloucester number remains yours. Calls are simply diverted to us for the periods you choose, and callers continue to dial the number on your website and paperwork. We answer in your business name, so they have no reason to think anything has changed.
Is Onwards Answering a call centre?
No. Every receptionist is UK-based and works from home in Scotland, and each one is briefed on your business rather than reading a generic script. You decide on the greeting and the call flow, and returning callers from Gloucester can be recognised for a more personal experience.
How are prices worked out?
We offer flexible packages designed for businesses of every size, and the options are listed on our prices and plans page. If you are unsure which suits your Gloucester business, a free trial is a sensible first step, and we can talk through your expected call volumes with you.
Call answering near Gloucester
We also answer calls for businesses in these nearby towns and cities.