Call Answering Service Brighton and Hove
Professional phone answering for Brighton and Hove, built for seaside hospitality, independent retail and the city's digital studios.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
Brighton and Hove call handling without the voicemail
Around 9,600 companies are registered in Brighton and Hove, from the American Express European headquarters on John Street to design studios, hotels and independent boutiques in the Lanes. For the smaller ones especially, a missed call hurts, because there is rarely a spare pair of hands to pick up while the owner is busy with a customer or deep in a project.
Onwards Answering gives you that spare pair of hands. A trained receptionist answers your line with your business name, handles the call the way you have asked, and sends a message to your inbox, your phone or the Connect portal. Enquiries can be qualified, appointments booked and urgent calls put through to you. We are not a call centre: our receptionists are spread across Scotland, each working from home. Try the service on a free trial and see how many opportunities have been slipping away.
Brighton and Hove businesses we answer for
The city's economy leans on tourism, retail and an increasingly significant creative scene, alongside some large financial employers.
Creative, digital and new media
Creative, digital and new media businesses are an increasingly significant part of the Brighton and Hove economy. Agencies and developers deep in a project do not want to break concentration for every sales call. We qualify new enquiries, capture briefs and budgets where you ask us to, and send a clear summary so you can respond at a sensible moment.
More on marketing call handlingHotels and visitor attractions
Tourism supports around 20,000 jobs in the city. Summer weekends and conference weeks at the Brighton Centre, which has hosted political party conferences, bring spikes in calls that a front desk cannot always absorb. We take room and table bookings, answer routine questions and record each enquiry so none is lost to a ringing phone.
More on hospitality call handlingLanes and North Laine independents
The North Laine and the Lanes are known for their independent shops. With one person behind the counter, the phone and the customer in front of you compete for attention. We answer product and opening questions, take customer details for orders and, if you also sell online, handle order queries so a busy afternoon does not mean a lost sale.
More on e-commerce call handlingFinance and insurance
American Express has its European headquarters on John Street and is the largest private employer in the city, while Lloyds Bank and Legal & General also employ people here. Independent advisers and brokers working in the same market can use our receptionists to screen calls, take full details and book client meetings professionally.
More on finance call handlingBrighton and Hove in brief
Brighton and Hove is a city and unitary authority on the Sussex coast, ceremonially part of East Sussex. Alongside Worthing and Littlehampton in West Sussex, its two seaside resorts form the second most populous built-up area in South East England after South Hampshire. In 2014 the city council joined neighbouring councils to form the Greater Brighton City Region local enterprise partnership.
The economy rests on retail of regional importance, tourism and a creative, digital and new media sector that is increasingly significant. American Express is the largest private employer, and other notable employers include Lloyds Bank, Legal & General, Asda and the Brighton & Hove Bus and Coach Company. The Brighton Centre hosts conferences and exhibitions, while Hollingbury Industrial Estate provides space for industry and trade. Around 1,500 people who work at Gatwick Airport live in the city.
Telephone numbers here use the 01273 code and addresses fall within the BN postcode area. With holidaymakers, conference delegates and local customers all ringing the same numbers, a virtual receptionist helps firms answer every one of them properly.
Place facts sourced from Wikipedia.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.
Getting started takes four steps
- 1
Tell us about your business
We learn what you do, who calls you and how you want each type of call handled.
- 2
We build your call script
Greetings, questions and call flows are written around your business, in your company name.
- 3
Divert your calls
Send calls to us all day, at busy times or only when you cannot answer. Your number stays the same.
- 4
Get every message
Messages and enquiries reach you by email, SMS or the Onwards Answering Connect app.
Call answering in Brighton and Hove: your questions
How do you handle the summer rush for seaside businesses?
We agree a call flow with you before the season starts, covering bookings, availability questions and anything callers commonly ask. When volumes rise, our receptionists take the pressure off your front desk, and every booking or message goes straight to your inbox or phone.
Will my customers need to call a different number?
No. You keep the 01273 number your customers already use and divert it to us when you want cover. If you would prefer a separate business number for a new project, we can supply one, but there is no need to change anything you already publish.
Are your receptionists in Sussex?
They are not. Our receptionists work from home in Scotland, and Onwards Answering is headquartered in Glasgow. Before we take any calls we learn about your business, your services and how you want callers treated, so people ringing a Brighton and Hove company hear a well-briefed voice using your name.
Can a small studio with no office landline use the service?
Yes. If you do not have a landline, we can provide a business telephone number, answer it in your studio's name and pass enquiries to your mobile or inbox. It is a practical way for a freelancer or a two-person studio to present a professional front from day one.
Call answering near Brighton and Hove
We also answer calls for businesses in these nearby towns and cities.