Call Answering Service Blackpool
From seafront hotels to aerospace suppliers on the Fylde Coast, we answer Blackpool business calls in your name with real receptionists.
- UK-based receptionists
- Real people, not bots
- Answered in your company name
Phone answering for Blackpool and the Fylde Coast
Blackpool grew because families from the Lancashire mill towns came to the seaside during Wakes Weeks, and hospitality has shaped the town ever since. The economy is broader than the promenade suggests, though. Health and social care provide a quarter of jobs, aerospace and advanced materials firms operate across the Fylde Coast, and thousands of residents work for themselves.
For a hotel owner, a care manager or a sole trader, a ringing phone is often a distraction from the job in hand. Onwards Answering provides telephone answering that takes those calls off your hands. A trained receptionist answers in your business name, handles each caller according to a script agreed with you and sends a summary of each call to you by text or email. Bookings can be taken, leads captured and urgent calls put through. Behind every answered call is a person, working from home in Scotland. You can try it on a free trial before choosing a package.
Four Blackpool sectors that need their calls covered
Recent employment figures show where the town's jobs are concentrated, and each of these areas depends on the phone.
Hotels and holiday accommodation
Accommodation and food services made up 10.9% of local jobs, reflecting the town's strong tourism industry. Guest houses and hotels juggle bookings, cancellations and questions about parking or check-in. We take reservation details, deal with routine questions using the information you supply and send each booking request through, so whoever is on reception can look after arriving guests.
More on hospitality call handlingHealth and social care
A quarter of jobs in the town are in human health and social work, compared with 13.6% nationally. Care agencies, clinics and practitioners are rarely at a desk. Our receptionists take enquiries from families and new clients, book appointments and pass on urgent messages exactly as you instruct, so carers and clinicians are not interrupted.
More on healthcare call handlingAerospace and advanced engineering
BAE is situated in the wider area, and Magellan Aerospace and Force Technology are among the other aerospace companies nearby. Engineering subcontractors and suppliers often work on site or on the shop floor. Our call handling screens calls, routes customers to named contacts, takes detailed messages and keeps your firm sounding organised.
Sole traders and small firms
In 2021, 7,900 local residents were self-employed. For a sole trader, answering the phone mid-job can mean losing concentration or losing the caller. A virtual receptionist takes the call instead, captures the enquiry, books a slot in your diary if you want it to and sends you the details to act on when convenient.
Blackpool beyond the promenade
Blackpool is a seaside town on the Irish Sea coast of the Fylde peninsula in Lancashire, about 27 miles north of Liverpool and 14 miles west of Preston. It began as a hamlet and grew from the mid-18th century, when sea bathing for health became fashionable. By 1781 several hotels had been built, and the railway station that opened in 1846 brought visitors in far greater numbers.
The town is the main centre of the Fylde Coast economy, which also takes in Lytham, market towns and an agricultural hinterland. Economic development officials highlight aerospace and advanced engineering, advanced materials, regional energy and food manufacturing. Victrex, the polymers company in Thornton, is headquartered in the area, and AGC is another significant advanced materials business. The Civil Service is one of the major employers, and public administration accounts for a much larger share of jobs than the national average.
The town's airport lies just over the boundary in Fylde, but scheduled flights ceased in 2017, so air travellers use Liverpool John Lennon or Manchester airports, both around 40 miles away. The dialling code is 01253 and postcodes start FY. For firms whose workload swings between quiet spells and packed weekends, a flexible call answering service Blackpool businesses can scale up or down keeps callers away from a voicemail greeting.
Place facts sourced from Wikipedia.
What makes Onwards Answering different
Real people, never bots
Each call we take is answered by a trained receptionist speaking in your company name, not an automated menu or a recorded voice.
No per-call charges
You pay an agreed monthly package with no per-call fees, no bundles of minutes and no cap on how many calls we answer.
A summary after every call
Every call ends with a summary sent to you by email or SMS, and messages are also kept in the Onwards Answering Connect app and portal.
Familiar callers recognised
Returning callers are recognised, so the people who ring you often are greeted like someone your business already knows.
Voicemail after hours included
When the working day ends, an after-hours voicemail on your business number is included at no extra cost, so callers can still leave a message.
A home-working team in Scotland
Our receptionists are based in Scotland and work from home, backed by team leads and client managers. You get a small, personal team that learns your business, not a large call centre.
Getting started takes four steps
- 1
Tell us about your business
We learn what you do, who calls you and how you want each type of call handled.
- 2
We build your call script
Greetings, questions and call flows are written around your business, in your company name.
- 3
Divert your calls
Send calls to us all day, at busy times or only when you cannot answer. Your number stays the same.
- 4
Get every message
Messages and enquiries reach you by email, SMS or the Onwards Answering Connect app.
Call answering in Blackpool: your questions
Can you take bookings for my Blackpool guest house?
Yes. We follow a booking script agreed with you, collecting dates, numbers of guests and contact details, and answering common questions from the notes you give us. Each request is sent to you by email or SMS straight after the call, so you can confirm availability and keep your own records up to date.
Is the service useful for care providers in Blackpool?
It can be. With health and social work making up a large share of local jobs, care teams often spend the whole day with clients. We take calls from families, professionals and prospective clients, pass on urgent messages as you direct and keep a full record in the Connect portal.
Will my 01253 number stay the same?
Yes. You divert calls from your existing number to our receptionists when you want cover and turn it off when you prefer to answer yourself. Callers see no difference, and each one is greeted with your business name.
Do you use automated answering?
No. During business hours every call is answered by a real receptionist, never a bot. They are based in Scotland, answering from home rather than sitting in a call centre, and they are trained on your business before answering, so callers get a friendly and informed response.
Call answering near Blackpool
We also answer calls for businesses in these nearby towns and cities.